Cita APA (7th ed.)

Hefley, B., & Murphy, W. (2008). Service Science, Management and Engineering Education for the 21st Century. Springer US. https://doi.org/10.1007/978-0-387-76578-5

Cita Chicago (17th ed.)

Hefley, Bill, i Wendy Murphy. Service Science, Management and Engineering Education for the 21st Century. Boston, MA: Springer US, 2008. https://doi.org/10.1007/978-0-387-76578-5.

Cita MLA (9th ed.)

Hefley, Bill, i Wendy Murphy. Service Science, Management and Engineering Education for the 21st Century. Springer US, 2008. https://doi.org/10.1007/978-0-387-76578-5.