Style de citation APA (7e éd.)
Fitzsimmons, J. A., & Fitzsimmons, M. (2008). Service management: Operations, strategy, information technology (6th ed.). McGraw-Hill.
Style de citation Chicago (17e éd.)
Fitzsimmons, James A., et Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
Style de citation MLA (9e éd.)
Fitzsimmons, James A., et Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.