Cita APA (7a ed.)

Ross, J. E., & Perry, S. (1999). Total quality management: Text, cases and readings (3rd ed.). St.Lucie Press.

Cita Chicago Style (17a ed.)

Ross, Joel E., y Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. NewYork: St.Lucie Press, 1999.

Cita MLA (9a ed.)

Ross, Joel E., y Susan Perry. Total Quality Management: Text, Cases and Readings. 3rd ed. St.Lucie Press, 1999.