Citace podle APA (7th ed.)
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management: Operation, strategy, information technology (6th ed.). McGraw-Hill.
Citace podle Chicago (17th ed.)
Fitzsimmons, James A., a Mona J. Fitzsimmons. Service Management: Operation, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
Citace podle MLA (9th ed.)
Fitzsimmons, James A., a Mona J. Fitzsimmons. Service Management: Operation, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.
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