Citazione Stile APA (7a Edizione)
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management: Operation, strategy, information technology (6th ed.). McGraw-Hill.
Citazione stile Chigago Style (17a edizione)
Fitzsimmons, James A., e Mona J. Fitzsimmons. Service Management: Operation, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
Citatione MLA (9a ed.)
Fitzsimmons, James A., e Mona J. Fitzsimmons. Service Management: Operation, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.