Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /

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Bibliographic Details
Main Author: Mutua, Jossylin N.
Format: Book
Language:English
Published: Nairobi : Daystar University, c2006.
Subjects:
Customer services > utility industry.
Daystar University research thesis (MBA).
Service industries > quality control.
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