APA (7th ed.) Zitazioa
Lovelock, C., & Wirtz, J. (2011). Services marketing: People, technology, strategy (7th ed.). Pearson.
Chicago Style (17th ed.) Zitazioa
Lovelock, Christopher, eta Jochen Wirtz. Services Marketing: People, Technology, Strategy. 7th ed. Boston: Pearson, 2011.
MLA (9th ed.) Zitazioa
Lovelock, Christopher, eta Jochen Wirtz. Services Marketing: People, Technology, Strategy. 7th ed. Pearson, 2011.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.