Lovelock, C., & Wirtz, J. (2011). Service marketing: People, technology, strategy (7th ed.). Pearson.
芝加哥风格引文Lovelock, Christopher, 与 Jochen Wirtz. Service Marketing: People, Technology, Strategy. 7th ed. Boston: Pearson, 2011.
MLA引文Lovelock, Christopher, 与 Jochen Wirtz. Service Marketing: People, Technology, Strategy. 7th ed. Pearson, 2011.
警告：这些引文格式不一定是100％准确.