Tohutoro APA (7th ed.)

Lovelock, C., & Wirtz, J. (2011). Service marketing: People, technology, strategy (7th ed.). Pearson.

Tohutoru Kātū Chicago (17th ed.)

Lovelock, Christopher, me Jochen Wirtz. Service Marketing: People, Technology, Strategy. 7th ed. Boston: Pearson, 2011.

Tohutoro MLA (9th ed.)

Lovelock, Christopher, me Jochen Wirtz. Service Marketing: People, Technology, Strategy. 7th ed. Pearson, 2011.