APA(7版)引用形式
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2009). Services marketing: Integrating customer focus across the firm (5th ed.). McGraw Hill.
Chicagoスタイル(17版)引用形式
Zeithaml, Valarie A., Mary Jo Bitner, , Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 5th ed. Boston: McGraw Hill, 2009.
MLA(9版)引用形式
Zeithaml, Valarie A., et al. Services Marketing: Integrating Customer Focus Across the Firm. 5th ed. McGraw Hill, 2009.
警告: この引用は必ずしも正確ではありません.