Citação norma APA
Grönstedt, A. (2000). The customer century: Lessons from world class companies in integrated marketing and communications. Routledge.
Citação norma Chicago
Grönstedt, Anders. The Customer Century: Lessons from World Class Companies in Integrated Marketing and Communications. New York: Routledge, 2000.
Citação norma MLA
Grönstedt, Anders. The Customer Century: Lessons from World Class Companies in Integrated Marketing and Communications. Routledge, 2000.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.