Tohutoro APA (7th ed.)

Lovelock, C. (2004). Services marketing: People, technology, strategy (5th ed.). Prentice Hall.

Tohutoru Kātū Chicago (17th ed.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. 5th ed. New Jersey: Prentice Hall, 2004.

Tohutoro MLA (9th ed.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. 5th ed. Prentice Hall, 2004.