Nicholas. ISO 9000: 2000 in focus. Learning resource.
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Citação norma Chicago
Nicholas. ISO 9000: 2000 in Focus. Mowbray: Learning resource.
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Citação norma MLA
Nicholas. ISO 9000: 2000 in Focus. Learning resource.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.