Tohutoro APA (7th ed.)

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Tohutoru Kātū Chicago (17th ed.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.

Tohutoro MLA (9th ed.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.