APA (7th ed.) Zitazioa

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Chicago Style (17th ed.) Zitazioa

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.

MLA (9th ed.) Zitazioa

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.