Menschner, P. (2015). A service engineering method for knowledge-intense person-oriented services. kassel university press.
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Citação norma Chicago
Menschner, Philipp. A Service Engineering Method for Knowledge-intense Person-oriented Services. Kassel, Germany: kassel university press, 2015.
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Citação norma MLA
Menschner, Philipp. A Service Engineering Method for Knowledge-intense Person-oriented Services. kassel university press, 2015.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.