Borisoff, D., & Victor, D. A. (1989). Conflict management: A communication skills approach. Prentice Hall.
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Citação norma Chicago
Borisoff, Deborah, and David A. Victor. Conflict Management: A Communication Skills Approach. Englewood Cliffs, N.J.: Prentice Hall, 1989.
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Citação norma MLA
Borisoff, Deborah, and David A. Victor. Conflict Management: A Communication Skills Approach. Prentice Hall, 1989.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.