APA način citiranja (7. izdanje)

Busolo, J. M. (2019). Evaluating customer satisfaction in the use of social media for customer service: A case of Safaricom Limited. Daystar University.

Čikaški stil citiranja (17. izdanje)

Busolo, James M. Evaluating Customer Satisfaction in the Use of Social Media for Customer Service: A Case of Safaricom Limited. Nairobi: Daystar University, 2019.

MLA način citiranja (9. izdanje)

Busolo, James M. Evaluating Customer Satisfaction in the Use of Social Media for Customer Service: A Case of Safaricom Limited. Daystar University, 2019.