An analysis of the role of monitoring and evaluation in customer satisfaction in the banking industry: a case of Commercial Bank of Africa, Nairobi, Kenya /
Saved in:
Main Author: | Kiptoo, Sarah J. |
---|---|
Format: | Book |
Language: | English |
Published: |
Nairobi
Daystar University
2018
|
Subjects: | |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The effectiveness of customer retention strategies adopted by Kenya Commercial Bank: a case of Nairobi central business district
by: Kahiu, Teresa N.
Published: (2015) -
Competitive strategies adopted by banks in response to changes in the banking industry : a case of Diamond Trust Bank
by: Mwangi, Regina Wanjiku
Published: (2017) -
Bank supervision annual report 2017 /
Published: (2017) -
Effect of agency banking on the performance of selected commercial banks in Kenya/
by: Njau, Dennis
Published: (2017) -
The role of mobile banking in financial inclusion in Kenya /
by: Ruhara, Esther W.
Published: (2017)