Costin, H. I. (1994). Readings in total quality management. The Dryden Press.
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Citação norma Chicago
Costin, Harry Ivan. Readings in Total Quality Management. Fort Worth: The Dryden Press, 1994.
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Citação norma MLA
Costin, Harry Ivan. Readings in Total Quality Management. The Dryden Press, 1994.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.