Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /

Marketing is arguably amidst a paradigm shift. Marketing orientation is shifting away from creating exchanges (sales) to creating value (satisfaction) and relationships (cocreating value). Ultimately, the main objective of all marketing activities is value creation. In vast majority of cases, value...

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Bibliographic Details
Main Authors: Malhotra, Naresh K. (Author), Uslay, Can, 1973- (Author), Bayraktar, Ahmet (Author)
Format: Electronic eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016.
Edition:First edition.
Series:Marketing strategy collection.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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