Peppers, D., & Rogers, M. (2017). Managing customer experience and relationships: A strategic framework (Third edition.). Wiley.
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Chicago-čujuhus (17. p.)
Peppers, Don, juo Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Hoboken, New Jersey: Wiley, 2017.
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MLA-čujuhus (9. p.)
Peppers, Don, juo Martha Rogers. Managing Customer Experience and Relationships: A Strategic Framework. Third edition. Wiley, 2017.
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