An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Nairobi :
Daystar University,
2017
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| Subjects: | |
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| 952 | |0 0 |1 0 |2 lcc |4 0 |6 THE S HF05415.00005.K00004M00033 02014 |7 1 |8 AFR |9 123253 |a DUN |b DUN |c AFR |d 2017-10-31 |e Daystar University |g 2500.00 |l 0 |o THES HF5415.5.K4M33 2014 |p BK0104583 |r 2017-10-31 00:00:00 |w 2017-10-31 |x 104,583 |y THES | ||
| 999 | |c 188545 |d 188545 | ||
| 040 | |a DUL |c DUL | ||
| 100 | |a Maara, Juliet Wambui | ||
| 245 | |a An evaluation of the effect of service quality on customer satisfaction in medical insurance: |b a case of National Hospital Insurance Fund (NHIF) / |c Juliet Wambui Maara | ||
| 260 | |a Nairobi : |b Daystar University, |c 2017 | ||
| 300 | |a xi, 88 p. | ||
| 500 | |a A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing. | ||
| 504 | |a Includes bibliographical references | ||
| 650 | |a Customer services |x Quality control | ||
| 650 | |a Customer satisfaction | ||
| 942 | |2 lcc |c THES |h HF5415.5 |i .K4M33 |k THES |m 2014 |6 HF54155 K4 M33 | ||