Altinay, L., & Poudel, S. (2015). Enhancing customer experience in the service industry: A global perspective. Cambridge Scholars Publishing.
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Citação norma Chicago
Altinay, Levent, and Surya Poudel. Enhancing Customer Experience in the Service Industry: A Global Perspective. Newcastle upon Tyne, England: Cambridge Scholars Publishing, 2015.
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Citação norma MLA
Altinay, Levent, and Surya Poudel. Enhancing Customer Experience in the Service Industry: A Global Perspective. Cambridge Scholars Publishing, 2015.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.