Gross, M., Mediavilla, C., & Walter, V. A. (2016). Five steps of outcome-based planning and evaluation for public libraries. ALA Editions, an imprint of the American Library Association.
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Chicago Style (17th ed.) Citation
Gross, Melissa, Cindy Mediavilla, and Virginia A. Walter. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. Chicago: ALA Editions, an imprint of the American Library Association, 2016.
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MLA (9th ed.) Citation
Gross, Melissa, et al. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. ALA Editions, an imprint of the American Library Association, 2016.
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Warning: These citations may not always be 100% accurate.