Simon, P. (2015). Message not received: Why business communication is broken and how to fix it. Wiley.
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Citação norma Chicago
Simon, Phil. Message Not Received: Why Business Communication Is Broken and How to Fix It. Hoboken, New Jersey: Wiley, 2015.
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Citação norma MLA
Simon, Phil. Message Not Received: Why Business Communication Is Broken and How to Fix It. Wiley, 2015.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.