Gray, D., Micheli, P., & Pavlov, A. (2015). Measurement madness: Recognizing and avoiding the pitfalls of performance measurement. Wiley.
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Citação norma Chicago
Gray, Dina, Pietro Micheli, and Andrey Pavlov. Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement. Chichester, West Sussex: Wiley, 2015.
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Citação norma MLA
Gray, Dina, et al. Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement. Wiley, 2015.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.