http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
delivering the Me2B experiences that today's customers demand
1 online resource (269 pages) : illustrations
Includes bibliographical references and index.
Your customer rules! : delivering the Me2B experiences that today's customers demand
San Francisco, California : Jossey-Bass, [2015]