Shrivastava, M. (2014). Salesforce essentials for administrators: Discover the administration fundamentals and challenges of Salesforce CRM. Packt Publishing.
Cita Chicago (17th ed.)Shrivastava, Mohith. Salesforce Essentials for Administrators: Discover the Administration Fundamentals and Challenges of Salesforce CRM. Birmingham, England: Packt Publishing, 2014.
Cita MLA (9th ed.)Shrivastava, Mohith. Salesforce Essentials for Administrators: Discover the Administration Fundamentals and Challenges of Salesforce CRM. Packt Publishing, 2014.
Atenció: Aquestes cites poden no estar 100% correctes.