APA-referens (7:e uppl.)
Frawley, A. (2015). Igniting customer connections: Fire up your company's growth by multiplying customer experience & engagement. Wiley.
Chicago-referens (17:e uppl.)
Frawley, Andrew. Igniting Customer Connections: Fire Up Your Company's Growth by Multiplying Customer Experience & Engagement. Hoboken, New Jersey: Wiley, 2015.
MLA-referens (9:e uppl.)
Frawley, Andrew. Igniting Customer Connections: Fire Up Your Company's Growth by Multiplying Customer Experience & Engagement. Wiley, 2015.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.