Walker, H. F., Benbow, D. W., & Elshennawy, A. K. (2012). The certified quality technician handbook (Second edition.). ASQ Quality Press.
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Citação norma Chicago
Walker, H. Fred, Donald W. Benbow, and Ahmad K. Elshennawy. The Certified Quality Technician Handbook. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2012.
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Citação norma MLA
Walker, H. Fred, et al. The Certified Quality Technician Handbook. Second edition. ASQ Quality Press, 2012.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.