Business process improvement toolbox /
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2007.
|
| Edition: | Second edition. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- Business process improvement
- Why is improvement necessary?
- A business process improvement framework
- Understanding the organization's stakeholders and strategic direction
- Stakeholder expectations of improvement
- Reviewing the organization's strategy
- SWOT analysis
- Competitive forces analysis
- Strategy map
- Understanding your current business processes
- From processes to departments to business processes
- Definition of a business process
- Classification of business processes
- Identifying the organization's business processes
- Business process modeling
- Relationship mapping
- Traditional flowchart
- Cross-functional flowchart
- Flowchart divided into process segments
- Several-leveled flowchart
- Flowchart with statistics
- Paper-and-pencil or PC?
- Using performance measurement in business process improvement
- The role of performance measurement in business process improvement
- Implementing a performance measurement system
- Performance indicators
- Creating a business process improvement roadmap
- Improvement project planning
- Trend analysis
- Spider chart
- Performance matrix
- Criteria testing
- Quality function deployment
- Organizing for business process improvement
- Business process improvement skills
- Organizational modes that support business process improvement
- Quality circles
- Cross-functional teams
- Stimulating an improvement culture
- The business process improvement toolbox
- The need for a toolbox
- A business process improvement model
- The tools in the toolbox
- Tools for collecting data about the performance shortcoming
- Sampling
- Surveying
- Check sheet
- Problem concentration diagram
- Tools for analyzing the performance shortcoming
- Critical incident
- Pareto chart
- Cause-and-effect chart
- Five whys analysis
- Scatter chart
- Histogram
- Relations diagram
- Matrix diagram
- Is-is not analysis
- Bottleneck analysis
- Tools for generating ideas and choosing among them
- Brainstorming
- Brainwriting/Crawford slip method
- Six thinking hats
- Nominal group technique
- Paired comparisons
- Tools for creating improvements
- Streamlining
- Bureaucracy elimination
- Redundancy elimination
- Value-added analysis
- Process cycle time reduction
- Idealizing
- Quality function deployment
- Statistical process control/control chart
- Definitions of variation
- Basic statistics
- Types of control charts
- Constructing control charts
- Interpreting the control charts
- Process capability
- Six Sigma
- The six sigma process
- Six Sigma in the organization
- Business process reengineering
- A process for conducting business process reengineering
- Planning
- Reengineering
- Transformation
- Implementation
- Benchmarking
- Definitions of benchmarking
- Conducting a benchmarking study
- Tools for implementing improvements
- AT analysis
- Tree diagram and process decision program chart
- Force field analysis
- Sample university - improving student satisfaction
- Description of the organization
- Development of performance priorities
- Understanding the current processes and performance shortcoming
- Analysis of the performance shortcoming
- Generating ideas and improvement proposals
- Implementation of improvements
- Green carpet seed - Revamping the business model
- Description of the organization
- Development of performance priorities
- Understanding the current processes and performance shortcoming
- Generating improvement ideas
- Developing an improved process
- Implementation of the new service
- Appendix Template package
- SWOT analyis
- Trend analysis
- Spider chart
- Performance matrix
- Criteria testing
- Quality function deployment
- Relationship mapping
- Cross-functional flowchart
- Check sheet
- Pareto chart
- Cause-and-effect chart
- Five whys analysis
- Scatter chart
- Histogram
- Relations diagram
- Is-is not analysis
- Paired comparisons
- Control chart
- Force field analysis.