Andersen, B. (2007). Business process improvement toolbox (Second edition.). ASQ Quality Press.
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Chicago-čujuhus (17. p.)
Andersen, Bjørn. Business Process Improvement Toolbox. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2007.
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MLA-čujuhus (9. p.)
Andersen, Bjørn. Business Process Improvement Toolbox. Second edition. ASQ Quality Press, 2007.
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