Cita APA (7th ed.)
Leonard, D., & McGuire, M. (2007). The executive guide to understanding and implementing the Baldrige criteria: Improve revenue and create organizational excellence. ASQ Quality Press.
Cita Chicago (17th ed.)
Leonard, Denis, i Mac McGuire. The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence. Milwaukee, Wisconsin: ASQ Quality Press, 2007.
Cita MLA (9th ed.)
Leonard, Denis, i Mac McGuire. The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence. ASQ Quality Press, 2007.
Atenció: Aquestes cites poden no estar 100% correctes.