APA-referens (7:e uppl.)
Harvey, J. (2006). Managing service delivery processes: Linking strategy to operations. ASQ Quality Press.
Chicago-referens (17:e uppl.)
Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
MLA-referens (9:e uppl.)
Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. ASQ Quality Press, 2006.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.