Cita APA (7th ed.)
Harvey, J. (2006). Managing service delivery processes: Linking strategy to operations. ASQ Quality Press.
Cita Chicago (17th ed.)
Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
Cita MLA (9th ed.)
Harvey, Jean. Managing Service Delivery Processes: Linking Strategy to Operations. ASQ Quality Press, 2006.
Atenció: Aquestes cites poden no estar 100% correctes.