Palmer, B. (2003). Making change work: Practical tools for overcoming human resistance to change. ASQ Quality Press.
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Chicago Style (17th ed.) Citation
Palmer, Brien. Making Change Work: Practical Tools for Overcoming Human Resistance to Change. Milwaukee, Wisconsin: ASQ Quality Press, 2003.
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MLA (9th ed.) Citation
Palmer, Brien. Making Change Work: Practical Tools for Overcoming Human Resistance to Change. ASQ Quality Press, 2003.
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Warning: These citations may not always be 100% accurate.