Managing the customer experience : a measurement-based approach /

Managing the customer experience : a measurement-based approach /

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Bibliographic Details
Main Author: Wilburn, Morris, 1953- (Author)
Format: Electronic eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2006.
Subjects:
Consumer satisfaction.
Customer relations.
Customer services.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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