Cita APA (7a ed.)
Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.
Cita Chicago Style (17a ed.)
Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
Cita MLA (9a ed.)
Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.
Precaución: Estas citas no son 100% exactas.