APA-referens (7:e uppl.)
Wilburn, M. (2006). Managing the customer experience: A measurement-based approach. ASQ Quality Press.
Chicago-referens (17:e uppl.)
Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
MLA-referens (9:e uppl.)
Wilburn, Morris. Managing the Customer Experience: A Measurement-based Approach. ASQ Quality Press, 2006.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.