Schutta, J. T. (2006). Business performance through lean six sigma: Linking the knowledge worker, the twelve pillars, and Baldrige. ASQ Quality Press.
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Citação norma Chicago
Schutta, James T. Business Performance Through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
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Citação norma MLA
Schutta, James T. Business Performance Through Lean Six Sigma: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige. ASQ Quality Press, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.