APA-viite (7. p.)
Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.
Chicago-viite (17. p.)
Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.
MLA-viite (9. p.)
Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
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