Citação APA (7ª ed.)
Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.
Citação do estilo Chicago (17ª ed.)
Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.
Citação MLA (9ª ed.)
Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.