Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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Main Author: | Allen, Danica R., 1959- (Author) |
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Corporate Author: | American Society for Quality |
Format: | Electronic eBook |
Language: | English |
Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
|
Subjects: | |
Online Access: | An electronic book accessible through the World Wide Web; click to view |
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