Raines, C., & Ewing, L. (2006). The art of connecting: How to overcome differences, build rapport, and communicate effectively with anyone. American Management Association.
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Citação norma Chicago
Raines, Claire, and Lara Ewing. The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone. New York: American Management Association, 2006.
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Citação norma MLA
Raines, Claire, and Lara Ewing. The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone. American Management Association, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.