Williams, D. (2014). Connected CRM: Implementing a big-data-driven, customer-centric business strategy. Wiley.
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Citação norma Chicago
Williams, David. Connected CRM: Implementing a Big-data-driven, Customer-centric Business Strategy. Hoboken, New Jersey: Wiley, 2014.
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Citação norma MLA
Williams, David. Connected CRM: Implementing a Big-data-driven, Customer-centric Business Strategy. Wiley, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.