APA-viite (7. p.)
Williams, D. (2014). Connected CRM: Implementing a big-data-driven, customer-centric business strategy. Wiley.
Chicago-viite (17. p.)
Williams, David. Connected CRM: Implementing a Big-data-driven, Customer-centric Business Strategy. Hoboken, New Jersey: Wiley, 2014.
MLA-viite (9. p.)
Williams, David. Connected CRM: Implementing a Big-data-driven, Customer-centric Business Strategy. Wiley, 2014.
Varoitus: Nämä viitteet eivät aina ole täysin luotettavia.