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APA (7th ed.) Zitazioa
Hawkins Mitchell, V., & Fry, K. N. (2013). The cost of emotions in the workplace: Bottom line value of emotional continuity management. Rothstein Associates.
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Chicago Style (17th ed.) Zitazioa
Hawkins Mitchell, Vali, eta Kristen Noakes Fry. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Brookfield, CT: Rothstein Associates, 2013.
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MLA (9th ed.) Zitazioa
Hawkins Mitchell, Vali, eta Kristen Noakes Fry. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Rothstein Associates, 2013.
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