Tuominen, K., & Heino, J. (2012). The EFQM excellence model for health care organisations: 32 probing questions and contrasting pairs of examples. Benchmarking Ltd..
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Citação norma Chicago
Tuominen, Kari, and Juha Heino. The EFQM Excellence Model for Health Care Organisations: 32 Probing Questions and Contrasting Pairs of Examples. [Turku, Finland]: Benchmarking Ltd., 2012.
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Citação norma MLA
Tuominen, Kari, and Juha Heino. The EFQM Excellence Model for Health Care Organisations: 32 Probing Questions and Contrasting Pairs of Examples. Benchmarking Ltd., 2012.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.