Tuominen, K., Malmberg, L., Laamanen, K., & Moisio, J. (2013). Managing processes in your professional service enterprise: Self-assessment work book : 38 searching questions and contrasting pairs of examples. Benchmarking Ltd..
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Citação norma Chicago
Tuominen, Kari, Lasse Malmberg, Kai Laamanen, and Jussi Moisio. Managing Processes in Your Professional Service Enterprise: Self-assessment Work Book : 38 Searching Questions and Contrasting Pairs of Examples. [Turku, Finland]: Benchmarking Ltd., 2013.
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Citação norma MLA
Tuominen, Kari, et al. Managing Processes in Your Professional Service Enterprise: Self-assessment Work Book : 38 Searching Questions and Contrasting Pairs of Examples. Benchmarking Ltd., 2013.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.