ebrary, Inc, & Edvardsson, B. (2006). Involving customers in new service development. Imperial College Press ; Distributed by World Scientific Publishing Co..
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Citação norma Chicago
ebrary, Inc, and Bo Edvardsson. Involving Customers in New Service Development. London : Hackensack, NJ ; London: Imperial College Press ; Distributed by World Scientific Publishing Co., 2006.
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Citação norma MLA
ebrary, Inc, and Bo Edvardsson. Involving Customers in New Service Development. Imperial College Press ; Distributed by World Scientific Publishing Co., 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.