APA način citiranja (7. izdanje)
Bielskas, A., & Dreyer, K. M. (2012). IM and SMS reference services for libraries. ALA TechSource, an imprint of the American Library Association.
Čikaški stil citiranja (17. izdanje)
Bielskas, Amanda, i Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. Chicago: ALA TechSource, an imprint of the American Library Association, 2012.
MLA način citiranja (9. izdanje)
Bielskas, Amanda, i Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. ALA TechSource, an imprint of the American Library Association, 2012.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.