Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations : interventions, performance support tools, case studes (3rd ed.). Pfeiffer.
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Chicago-referens (17:e uppl.)
Van Tiem, Darlene M., James L. Moseley, och Joan Conway Dessinger. Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations : Interventions, Performance Support Tools, Case Studes. 3rd ed. San Francisco, Calif.: Pfeiffer, 2012.
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MLA-referens (9:e uppl.)
Van Tiem, Darlene M., et al. Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations : Interventions, Performance Support Tools, Case Studes. 3rd ed. Pfeiffer, 2012.
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