Service-ability create a customer centric culture and gain competitive advantage /

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Bibliographic Details
Main Author:	Robson, Kevin
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Chichester : Wiley, 2013.
Subjects:	Customer services. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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MARC


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007	cr cn\|\|\|\|\|\|\|\|\|
008	121211s2013 enk s 001 0 eng d
020			\|z 9781118345566 (hardback)
020			\|z 9781118457870 (e-book)
035			\|a (CaPaEBR)ebr10630565
035			\|a (OCoLC)823731488
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HF5415.5 \|b .R63 2013eb
100	1		\|a Robson, Kevin.
245	1	0	\|a Service-ability \|h [electronic resource] : \|b create a customer centric culture and gain competitive advantage / \|c Kevin Robson.
260			\|a Chichester : \|b Wiley, \|c 2013.
300			\|a xvi, 261 p.
500			\|a Includes index.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2011. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer services.
655		7	\|a Electronic books. \|2 local
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10630565 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 149400 \|d 149400