APA (7e ed.) Bronvermelding
Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.
Chicago (17e ed.) Bronvermelding
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.
MLA (9e ed.) Bronvermelding
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.
Let op: Deze citaties zijn niet altijd 100% accuraat.