Citazione Stile APA (7a Edizione)
Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.
Citazione stile Chigago Style (17a edizione)
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.
Citatione MLA (9a ed.)
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.