APA (7th ed.) Zitazioa
Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.
Chicago Style (17th ed.) Zitazioa
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.
MLA (9th ed.) Zitazioa
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.
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