Kuniavsky, M., Goodman, E., & Moed, A. (2012). Observing the user experience: A practitioner's guide to user research (2nd ed.). Morgan Kaufmann.
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Chicago Style (17th ed.) Citation
Kuniavsky, Mike, Elizabeth Goodman, and Andrea Moed. Observing the User Experience: A Practitioner's Guide to User Research. 2nd ed. Waltham, MA: Morgan Kaufmann, 2012.
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MLA (9th ed.) Citation
Kuniavsky, Mike, et al. Observing the User Experience: A Practitioner's Guide to User Research. 2nd ed. Morgan Kaufmann, 2012.
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Warning: These citations may not always be 100% accurate.